Sales conditions
AtBeeKi we want to give our customers the most pleasant shopping experience, one that makes them come back to our store again and again. That is why we believe that our guidelines for online shopping should be fair, clear and transparent.
Below you will find a list of all our guidelines. The purchase of our skin care products is regulated by the below standard sales conditions for consumer purchases of goods over the Internet.
If you can't find the information you're looking for - don't hesitate to contact us today!
The parties
The seller is BeeKi AS, Postboks 6, 1378 Nesbru, post@beeki.com, +47 400 66 313, NO926 677 810MVA, and is hereinafter referred to as the seller/seller.
Buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
Prices and payment
All prices are stated in Norwegian kroner and include value added tax of 25% unless otherwise stated. The total amount for the order appears before payment and includes all expenses associated with the purchase (incl. shipping etc.). The customer is responsible for entering any discount codes.
You can easily choose between 3 payment solutions
- Seesaw
- Pay by card
- Invoice (Klarna)
Product information
All goods are stated in NOK, and are sold as a whole. The total cost of the trade will appear at checkout before payment and will include all expenses and shipping costs. We use the most well-known payment solutions.
Shipping and delivery
Our goods are sent by Posten and Bring. For now, we only deliver to Norway (except Svalbard and Jan Mayen).
Shipping costs in Norway: NOK 65.-
Free shipping in Norway for purchases over NOK 1,500.
Orders can be picked up at our office at Helsehjørnet in Fekjan 7b, Nesbru at no extra cost. A time for collection must be agreed by e-mail or phone.
Email: post@beeki.com, Phone: +47 400 66 313
Terms of delivery
We send out goods twice a week, preferably on Mondays and Thursdays unless otherwise stated.
Orders must be registered by 09 on dispatch days to ensure that it is delivered to Posten/Bring on the same day.
Periodically, there may be an extra large order intake, and we will need a couple of extra working days to produce products and handle the orders.
Orders can be picked up at our office/online store if agreed.
If your order is too large to be sent to your mailbox, you will receive a tracking number in a separate email.
Once the package has been sent from us, it normally takes 1-3 working days to get the package to central, southern, western and eastern Norway.
If you live far north, you must calculate 3-4 working days.
If you have not received your goods within 10 days, it is good if you contact us. Parcels that can be delivered to your home in the postbox will normally arrive faster than larger shipments that can be collected at the nearest post office.
The buyer is responsible for the correct name, address and mobile number being given when ordering.
Unclaimed packages are sent back to us. BeeKi AS reserves the right to invoice the customer for return shipping costs of up to NOK 250. The customer must pay new shipping if goods are to be sent again. We do not cover any financial losses the customer may have in this case.
If you order goods that we have run out of and we cannot obtain them within a short time, you will be notified by telephone or e-mail. Call or send us a message if there is something urgent and we will do our best to help you.
Retur og angrerett
Retur og angrerett er i henhold til angrerettloven. Du har 14 dagers full returrett av ubrukte produkter fra datoen du mottar din bestilling. Angrerettskjema finner du her. Ved godkjent reklamasjon/hevelse av kjøpet vil oppgjør overføres til oppgitt kontonummer. Leveringskostnader vil ikke betales tilbake ved retur.
Kjøper betaler returporto og er ansvarlig for at varene er tilstrekkelig pakket å unngå skade i transport.
Husk å merke retur med avsender og ordrenummer.
Send oss eventuelt en e-post til post@beeki.com.
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14-dagers fornøyd garanti!
Kontakt oss på e-post eller telefon dersom du ikke er fornøyd med varen,
så skal vi gjøre vårt beste for å finne en god løsning.
Return and right of withdrawal
Returns and right of withdrawal are in accordance with the Right of Cancellation Act. You have a 14-day right to return unused products from the date you receive your order. Right of withdrawal form is sent by e-mail when your order is sent from us. In the event of an approved complaint/revocation of the purchase, settlement will be transferred to the specified account number. Delivery costs will not be refunded upon return. The buyer pays return postage and is responsible for the goods being adequately packed to avoid damage in transport. Remember to mark the return with the sender and order number.
If necessary, send us another e-mailpost@beeki.com.
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14-day satisfaction guarantee!
Contact us by e-mail or telephone if you are not satisfied with the item,
then we will do our best to find a good solution.
Lack of product
The buyer's rights and complaint deadline
If you have received the wrong item, or there is a fault with the item, we will send you new products at no extra cost.
Contact us by e-mail or phone.
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 14 days from when the defect was discovered or should have been discovered.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
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Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of an equivalent item. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
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Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If there are special reasons for this, the price reduction can instead be set equal to the significance of the defect for the buyer.
Delay and non-delivery
The buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and /or demand compensation from the seller.
In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.
Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
Elevation
If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Replacement
The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of."
Contact information
Organization number: 926 677 810
Email: kontakt@beeki.com
Telephone: +47400 66 313
Visiting address: Helsehjørnet Fekjan 7B, 2nd floor 1394 Nesbru
Postal address: Postbox 6 1378 Nesbru
We hope you will be satisfied with the goods!